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MyHMS – Hospital Management

Demo #

A hospital management system is a software solution that streamlines administrative, clinical, and financial tasks within a healthcare facility.

Admin Credentials: admin@demo.com | Admin_$321
Hospital Credentials: hospital@demo.com | Hospital_321
Doctor Credentials: doctor@demo.com | Doctor_321
Patient Credentials: patient@demo.com | Patient_321
Nurse Credentials: nurse@demo.com | Nurse_321
Pharmacist Credentials: pharmacist@demo.com | Pharmacist_321
Laboratorist Credentials: laboratorist@demo.com | Laboratorist_321
Accountant Credentials: accountant@demo.com | Accountant_321
Receptionist Credentials: receptionist@demo.com | Receptionist_321
Tech Stack: CodeIgniter, PHP, MySql

Overview #

Problem Statement #

In the healthcare industry, managing various aspects of hospitals, diagnostic centers, clinics, and nursing homes efficiently and seamlessly is a complex challenge. Traditional methods of managing patient appointments, prescriptions, human resources, financial reporting, and other essential functions often involve manual processes, disparate systems, and fragmented communication channels. This leads to inefficiencies, errors, increased operational costs, and compromised patient care experiences.

Key challenges and pain points include:

  1. Fragmented Systems: Healthcare facilities often rely on multiple disjointed systems for different functions, leading to data silos, inefficiencies, and lack of real-time information.
  2. Inefficient Appointment Management: Manual appointment scheduling processes can result in scheduling conflicts, overbooking, and missed appointments, affecting patient satisfaction and resource utilization.
  3. Inadequate Prescription Management: Without a centralized system for managing prescriptions, tracking patient medication history, and facilitating seamless communication between doctors and pharmacists, there’s a risk of medication errors, duplication, or omissions.
  4. Complex Financial Reporting and Invoicing: Healthcare facilities require robust financial reporting, invoicing, and accounting systems to manage revenues, expenses, and billing efficiently. Traditional methods may lack automation, transparency, and accuracy, leading to financial discrepancies and compliance issues.
  5. Limited Communication Channels: Effective communication among doctors, patients, nurses, pharmacists, and other stakeholders is crucial for delivering quality care. The absence of integrated communication tools and platforms can hinder collaboration, decision-making, and timely interventions.
  6. Language and Localization Challenges: In diverse healthcare settings, catering to patients and healthcare professionals speaking different languages requires dynamic language support and localization features. Traditional systems may lack flexibility and adaptability in this aspect.
  7. Lack of Telehealth Integration: In today’s digital era, the demand for telehealth services is growing. The absence of integrated telehealth features and platforms restricts healthcare facilities from offering remote consultations, monitoring, and care delivery options, limiting accessibility and convenience for patients.

Solution Overview #

The Hospital Management Solution (HMS) is a comprehensive software platform designed to streamline and optimize various operational aspects within healthcare facilities, including hospitals, clinics, diagnostic centers, and nursing homes. Developed using advanced technologies such as PHP CodeIgniter for robust backend functionality and Flutter for mobile applications, the HMS offers an integrated suite of features encompassing appointment and schedule management, patient care and prescription administration, human resource management, financial and billing operations, communication tools, and telehealth integration. With its modular architecture, the HMS provides scalability, customization, and flexibility to adapt to diverse healthcare requirements, ensuring seamless workflows, enhanced patient experiences, optimized resource allocation, and compliance with regulatory standards and best practices.

Furthermore, the HMS emphasizes security, data protection, and user authentication through secure data storage, encryption techniques, role-based access control, and adherence to healthcare compliance measures. By facilitating efficient communication, collaboration, and coordination among healthcare providers, staff members, and patients, this solution fosters a cohesive and interconnected healthcare ecosystem. Whether managing a single facility or multiple locations, the HMS offers training, support, and customization options tailored to meet the unique needs, preferences, and challenges faced by healthcare organizations. Ultimately, the Hospital Management Solution serves as a transformative tool, empowering healthcare facilities to deliver superior services, drive organizational growth, innovation, and excellence in patient care delivery within the dynamic and evolving landscape of healthcare management.

Features & Benefits #

Features #

1. User Access and Management:

  • Multiple User Roles: Super Admin, Admin, Doctor, Patient, Nurse, Accountant, Pharmacist, Laboratorist, Receptionist.
  • Access Control: Role-based access control to ensure appropriate permissions and data security.

2. Appointment Management:

  • Automated Scheduling: Efficient appointment scheduling, rescheduling, and cancellation.
  • Appointment Reminders: Auto appointment reminders via email to reduce no-shows.

3. Prescription and Pharmacy Management:

  • Prescription Database: Centralized database for managing patient prescriptions and medication history.
  • Dynamic Medicine Selection: Flexible medicine selection during prescription creation.

4. Human Resource Management:

  • Staff Profiles: Comprehensive profiles for managing staff information, roles, and responsibilities.
  • Payroll and Attendance: Payroll module, attendance tracking, and leave management.

5. Communication and Collaboration:

  • Internal Chat: Integrated chat functionality for internal communication among staff members.
  • Twak.to Chat: Chat functionality for enhancing patient engagement and support.

6. Multi-Language Support:

  • Dynamic Language Support: Support for English, French, Italian, Portuguese, and Spanish.
  • Translation: Easy process to translate the platform into any language.

7. Telehealth and Remote Consultation:

  • Video Conference Gateway: Integration with Jitsi meet for telehealth consultations and remote monitoring.

8. Financial Management:

  • Payment Gateways: Online payment options for hospital subscriptions and services via Paystack, Stripe, etc.
  • Financial Reporting: Advanced reporting, invoicing, and accounting functionalities.

9. Security and Compliance:

  • Data Security: Role-based access control, data encryption, and secure storage.
  • Compliance: Ensuring compliance with healthcare regulations and standards.

10. Customization and Scalability:

  • Customizable Modules: Flexibility to customize modules according to specific requirements.
  • Scalability: Ability to manage single or multiple healthcare facilities under one platform.

11. Frontend Website and Mobile Applications:

  • User-Friendly Interfaces: Responsive frontend website and mobile applications for patients, doctors, and other stakeholders.
  • Platform Compatibility: Mobile applications tested for Android devices, providing on-the-go access.

12. Additional Features:

  • Online Payment for Subscriptions: Enable hospitals to make online payments for subscriptions.
  • File Manager: File management system with permission control for admin and staff members.
  • SMS Management: Integrated SMS gateway for communication and notifications.

Benefits #

1. Efficient Operations Management:

  • Streamlined Processes: Centralized platform for managing appointments, prescriptions, human resources, and financial activities, reducing manual errors and inefficiencies.
  • Automated Workflows: Automated scheduling, appointment reminders, and prescription management to optimize resource utilization and enhance operational efficiency.

2. Enhanced Patient Care:

  • Improved Accessibility: Mobile applications and telehealth integration enable patients to access healthcare services conveniently, improving patient satisfaction and outcomes.
  • Personalized Treatment: Centralized patient information and medical history enable healthcare providers to deliver personalized and timely care.

3. Improved Communication and Collaboration:

  • Integrated Communication: Internal chat, Twak.to chat, and SMS management facilitate seamless communication among healthcare providers, staff members, and patients, enhancing collaboration and decision-making.
  • Multi-Language Support: Dynamic language support ensures effective communication with diverse patient populations, promoting inclusivity and accessibility.

4. Financial Efficiency and Compliance:

  • Transparent Financial Management: Advanced financial reporting, invoicing, and payment gateway integrations (e.g., Paystack, Stripe) streamline billing processes, improve revenue cycle management, and ensure compliance with healthcare regulations.
  • Secure Data Management: Role-based access control, data encryption, and secure storage enhance data security, confidentiality, and compliance with healthcare standards.

5. Scalability and Flexibility:

  • Adaptable Platform: Customizable modules and scalable architecture enable healthcare facilities to adapt the HMS solution according to evolving needs, expansion plans, and technological advancements.
  • Multi-Facility Management: Super admins can manage multiple healthcare facilities under one platform, fostering collaboration, resource sharing, and operational synergies.

6. Cost-Effectiveness:

  • Optimized Resource Utilization: Efficient appointment scheduling, staff management, and inventory control reduce wastage, minimize operational costs, and maximize ROI.
  • Integrated Solutions: Centralized management of various functions (e.g., appointments, prescriptions, HR, finance) eliminates the need for multiple disjointed systems, reducing licensing, maintenance, and training costs.

7. Enhanced Stakeholder Experience:

  • User-Friendly Interfaces: Intuitive frontend website and mobile applications enhance user experience for patients, doctors, staff members, and other stakeholders.
  • Telehealth Integration: Jitsi meet video conference gateway and telehealth functionalities expand accessibility, convenience, and flexibility for remote consultations and monitoring.

How It Works #

Technical Specifications #

1. Development Framework:

  • Backend: PHP CodeIgniter 3.1.10
    • A powerful PHP framework for developing web applications with a small footprint, providing a rich set of libraries for common tasks, straightforward MVC structure, and high performance.

2. Frontend Technologies:

  • Frontend Website: Custom-built frontend website using responsive design principles for optimal viewing on various devices.
  • Mobile Applications: Developed using Flutter framework, tested for Android devices, ensuring native performance, and cross-platform compatibility.

3. Database Management:

  • Database: SQL database management system (specific database details not provided)
    • Structured database architecture for storing, retrieving, and managing data related to appointments, prescriptions, patient information, staff profiles, financial transactions, etc.

4. Security and Compliance:

  • Data Encryption: Implementation of data encryption techniques to secure sensitive information, ensuring confidentiality and integrity.
  • Access Control: Role-based access control mechanisms to manage user permissions, safeguard data, and ensure compliance with healthcare regulations.

5. Communication and Integration:

  • Chat Functionality: Integrated Twak.to chat for frontend users and internal chat for staff communication, facilitating real-time interactions and collaboration.
  • SMS Gateway: Integration with Twilio SMS Gateway and New SMS Gateway 80kobo for sending automated notifications, reminders, and alerts.

6. Payment Gateways:

  • Payment Integration: Support for multiple payment gateways, including Paystack, Stripe, facilitating online payments for hospital subscriptions, services, and transactions.

7. Telehealth Integration:

  • Video Conference Gateway: Integration with Jitsi meet video conference gateway to facilitate telehealth consultations, remote monitoring, and virtual care delivery.

8. User Interface and Experience:

  • Responsive Design: Responsive frontend website and mobile applications ensuring optimal user experience across various devices, screen sizes, and orientations.
  • Multi-Language Support: Dynamic language support with options for English, French, Italian, Portuguese, and Spanish, enhancing accessibility and user engagement.

9. Customization and Scalability:

  • Customizable Modules: Modular architecture allowing customization of specific modules, functionalities, and features according to unique requirements and preferences.
  • Scalable Infrastructure: Scalable design and architecture enabling healthcare facilities to manage single or multiple locations, adapt to growing demands, and integrate emerging technologies seamlessly.

10. Additional Features:

  • File Manager: File management system for admin and staff members with permission control, enabling secure storage, retrieval, and sharing of documents, reports, and files.
  • Email Integration: SMTP email integration for sending automated emails, notifications, appointment reminders, and communication with stakeholders.

Process Flow #

1. User Authentication and Access:

  • Login: Users (Super Admin, Admin, Doctor, Patient, Nurse, Accountant, Pharmacist, Laboratorist, Receptionist) authenticate themselves by entering their credentials.
  • Role-Based Access: Upon successful authentication, users are granted access based on their roles and permissions within the system.

2. Facility and User Management:

  • Single Hospital Management:
    • Super Admin or Admin creates and configures a new hospital entity within the system.
    • Assigns admin login credentials to manage specific hospital operations.
  • Multiple Hospital Management:
    • Super Admin manages multiple hospitals under a centralized platform, creating separate instances for each hospital.
    • Assigns admin login credentials for individual hospital management.

3. Appointment and Schedule Management:

  • Patient Booking:
    • Patients access the system to book, reschedule, or cancel appointments with healthcare providers.
    • Automated appointment reminders are sent via email to patients to reduce no-shows.
  • Doctor Scheduling:
    • Doctors manage their availability, schedule appointments, and view patient details, prescriptions, and medical histories.

4. Patient Care and Prescription Management:

  • Medical Consultation:
    • Doctors conduct consultations, diagnose medical conditions, prescribe medications, and create treatment plans.
    • Pharmacists manage prescriptions, dispense medications, and update inventory records.
  • Patient Records:
    • Patient information, medical histories, prescriptions, and treatment plans are updated, stored, and managed securely within the system.

5. Financial and Billing Management:

  • Service Charges:
    • Accountants manage service charges, generate invoices, process payments, and maintain financial records.
  • Subscription Management:
    • Hospitals subscribe to the HMS solution, renew packages, upgrade functionalities, and manage subscription payments through integrated payment gateways (e.g., Paystack, Stripe).

6. Communication and Collaboration:

  • Internal Communication:
    • Staff members use integrated chat functionalities (e.g., Twak.to, Internal Chat) for internal communication, collaboration, and coordination.
  • Patient Engagement:
    • Frontend users interact with patients, provide support, answer queries, and facilitate communication through chat and SMS management features.

7. Telehealth and Remote Consultation:

  • Virtual Consultations:
    • Doctors and patients engage in telehealth consultations, video conferences, remote monitoring, and virtual care delivery through integrated telehealth platforms (e.g., Jitsi meet).

8. Reporting and Analytics:

  • Data Analysis:
    • Administrators, accountants, and healthcare providers generate, analyze, and interpret advanced hospital, subscription, financial, patient, and user activity reports.
  • Performance Metrics:
    • Evaluate key performance indicators (KPIs), monitor trends, identify areas for improvement, and make data-driven decisions to optimize operations, enhance patient care, and drive organizational success.

Deliverables #

Inclusions #

1. Administrative Components:

  • Admin Panel: Built on PHP CodeIgniter, providing a centralized dashboard for managing various aspects of the healthcare facility.
  • User Roles: Defined roles such as Super Admin, Admin, Doctor, Patient, Nurse, Accountant, Pharmacist, Laboratorist, and Receptionist with specific access permissions.

2. Frontend Interfaces:

  • Frontend Website: A user-friendly website accessible to patients, doctors, and other stakeholders.
  • Mobile Applications: Flutter-based mobile applications specifically designed and tested for Android devices, providing on-the-go access to essential functionalities.

3. Appointment and Schedule Management:

  • Automated Booking System: Allows patients to book, reschedule, or cancel appointments with healthcare providers.
  • Appointment Reminders: Automated email reminders to patients to reduce no-shows and improve appointment adherence.

4. Patient Care and Prescription Management:

  • Medical Consultation Tools: Enables doctors to diagnose conditions, prescribe medications, create treatment plans, and manage patient care effectively.
  • Prescription Database: Centralized database for managing patient prescriptions, medication histories, and pharmacy inventory.

5. Human Resource Management:

  • Staff Profiles: Comprehensive database for managing staff information, roles, responsibilities, attendance, leave, and payroll.
  • Internal Communication: Integrated chat functionalities for facilitating communication and collaboration among staff members.

6. Financial and Billing Components:

  • Financial Management Tools: Includes invoicing, payment gateways (e.g., Paystack, Stripe), subscription management, service charges, and financial reporting functionalities.
  • Billing and Invoicing System: Automated billing processes, invoice generation, and payment processing capabilities.

7. Communication and Collaboration Tools:

  • Chat Integrations: Twak.to chat for frontend users, internal chat for staff communication, and SMS management features for notifications and alerts.
  • Telehealth Integration: Jitsi meet video conference gateway for facilitating telehealth consultations, remote monitoring, and virtual care delivery.

8. Multi-Language and Localization Support:

  • Dynamic Language Support: Options for English, French, Italian, Portuguese, and Spanish languages to cater to diverse patient and staff populations.
  • Localization Features: Easy processes to translate the platform into any language based on specific regional or organizational requirements.

9. Security and Compliance Features:

  • Data Security: Secure data storage, encryption, role-based access control, and compliance with healthcare regulations to protect sensitive information.
  • Access Control: Permissions, authentication mechanisms, and protocols to ensure authorized access and safeguard organizational data.

App Functions #

1. User Authentication and Access Control:

  • User Login: Facilitates secure authentication for various user roles such as Super Admin, Admin, Doctor, Patient, Nurse, Accountant, Pharmacist, Laboratorist, and Receptionist.
  • Role-Based Access: Grants appropriate access permissions, controls functionalities, and ensures data security based on user roles within the system.

2. Appointment and Schedule Management:

  • Booking and Scheduling: Enables patients to book, reschedule, or cancel appointments with healthcare providers.
  • Automated Reminders: Sends appointment reminders via email to patients, reducing no-show rates and optimizing resource utilization.

3. Patient Care and Prescription Management:

  • Medical Consultations: Facilitates consultations between doctors and patients, allowing diagnosis, treatment planning, and prescription management.
  • Prescription Database: Manages patient prescriptions, medication histories, dosage instructions, and pharmacy inventory efficiently.

4. Human Resource Management:

  • Staff Profiles and Management: Stores comprehensive staff information, tracks roles, responsibilities, attendance, leave, payroll, and performance metrics.
  • Internal Communication: Enables staff members to communicate, collaborate, share information, and coordinate activities through integrated chat functionalities.

5. Financial and Billing Management:

  • Invoicing and Payments: Generates invoices, processes payments, manages service charges, and tracks financial transactions using integrated payment gateways (e.g., Paystack, Stripe).
  • Subscription Management: Manages hospital subscriptions, package upgrades, renewals, and payments seamlessly within the system.

6. Communication and Collaboration Tools:

  • Chat and Messaging: Facilitates real-time communication among healthcare providers, staff members, and patients through integrated chat, SMS management, and telehealth features.
  • Telehealth Integration: Supports virtual consultations, remote monitoring, and telehealth services using Jitsi meet video conference gateway and other telehealth platforms.

7. Multi-Language and Localization Support:

  • Language Options: Offers language support for English, French, Italian, Portuguese, and Spanish, enhancing accessibility and user engagement across diverse populations.
  • Translation Features: Simplifies the translation process, enabling customization and localization based on specific regional or organizational requirements.

8. Security and Compliance Features:

  • Data Protection: Implements secure data storage, encryption, access control, and compliance measures to protect sensitive information and ensure regulatory adherence.
  • Authentication and Authorization: Utilizes authentication mechanisms, protocols, and access control features to verify user identities, prevent unauthorized access, and maintain system integrity.

9. Customization and Scalability Options:

  • Modular Design: Facilitates customization of modules, functionalities, and features to adapt the HMS solution according to specific healthcare needs, preferences, and evolving requirements.
  • Scalability Features: Supports single or multi-facility management, expansion, integration with emerging technologies, and accommodates growing user demands seamlessly.

Support #

Support Options #

Support channels offered

Whatsapp Chat Support:
Whatsapp is a popular messaging app that many people use to communicate with friends and family. We offer support through Whatsapp chat, which allows customers to quickly and easily ask questions or report issues. This channel is particularly useful for customers who prefer to communicate through messaging and prefer to avoid making phone calls. Whatsapp chat support can also be used for providing step-by-step guidance, sharing images or screenshots to help troubleshoot issues, or to provide quick updates.

CRM & Tickets:
We use CRM (Customer Relationship Management) software to manage customer interactions and track support requests. When a customer submits a support request through a ticketing system, it is assigned a unique ticket number that helps us track the issue from start to finish. This allows the company to respond quickly to customer inquiries, prioritize issues based on urgency or importance, and ensure that each request is handled efficiently.

Emails:
Email is a traditional communication channel that many companies use to provide customer support. Customers can send an email to us with their inquiry or issue, and the company will respond via email. Email support is useful for customers who prefer a more detailed explanation of their issue, and who want to keep a written record of their interaction with the company. Email support also allows customers to attach screenshots or other files that can help explain their issue in more detail.

In summary, Our Company offers a range of support channels to ensure that customers can get the assistance they need in the most convenient way possible. Each channel has its own benefits, and customers can choose the channel that works best for them.

FAQs #

What is the Hospital Management Solution (HMS) SaaS App?

The HMS SaaS App is a comprehensive healthcare management solution designed to streamline operations, enhance patient care, optimize resources, and drive organizational success for hospitals, clinics, diagnostic centers, and nursing homes.

What are the key features included in the HMS SaaS App?

The HMS SaaS App includes features such as appointment and schedule management, patient care and prescription management, human resource management, financial and billing management, communication tools, telehealth integration, multi-language support, security features, customization options, and scalability functionalities.

Is the HMS SaaS App customizable according to specific healthcare requirements?

Yes, the HMS SaaS App offers a modular design, allowing customization of modules, functionalities, and features to adapt to specific healthcare needs, preferences, and evolving requirements.

What technologies are used to develop the HMS SaaS App?

The HMS SaaS App is built on PHP CodeIgniter for the backend, uses Flutter for mobile applications tested on Android devices, integrates various payment gateways (e.g., Paystack, Stripe), telehealth platforms (e.g., Jitsi meet), chat functionalities (e.g., Twak.to, Twilio), and supports multiple languages (English, French, Italian, Portuguese, Spanish).

Is the HMS SaaS App scalable to manage multiple healthcare facilities?

Yes, the HMS SaaS App supports single or multi-facility management, enabling super admins to manage multiple hospitals, clinics, or diagnostic centers under a centralized platform.

How does the HMS SaaS App ensure data security and compliance?

The HMS SaaS App implements secure data storage, encryption, access control, authentication mechanisms, and compliance measures to protect sensitive information and ensure regulatory adherence in accordance with healthcare standards and regulations.

Conclusion #

Summary #

The Hospital Management Solution (HMS) SaaS App represents a comprehensive and integrated platform designed to revolutionize healthcare management for hospitals, clinics, diagnostic centers, and nursing homes. Built on robust technologies such as PHP CodeIgniter for backend development and Flutter for mobile applications, this solution offers a wide array of functionalities encompassing appointment and schedule management, patient care, prescription management, human resource administration, financial and billing operations, communication tools, telehealth integration, and multi-language support. With its modular architecture, the HMS SaaS App provides scalability, customization, and flexibility to adapt to diverse healthcare requirements, ensuring seamless operations, enhanced patient care experiences, optimized resource utilization, and compliance with healthcare standards and regulations.

Furthermore, the HMS SaaS App emphasizes security, data protection, and user authentication through secure data storage, encryption, role-based access control, and integrated compliance measures. By facilitating efficient communication, collaboration, and coordination among healthcare providers, staff members, and patients, this solution fosters a cohesive healthcare ecosystem, improves organizational efficiency, drives innovation, and empowers healthcare facilities to deliver superior services. Whether managing single or multiple facilities, the HMS SaaS App offers training, support, and customization options tailored to meet the unique needs, preferences, and challenges faced by healthcare organizations, positioning itself as a transformative solution in the evolving landscape of healthcare management.

Glossary #

Hospital Management Solution (HMS)

SaaS (Software as a Service)

PHP CodeIgniter

Flutter

Backend

Frontend

Appointment Management

Prescription Management

Human Resource Management

Financial Reporting

Payment Gateway

Telehealth

Multi-Language Support

Security Compliance

Authentication

Authorization

Role-Based Access Control

Data Encryption

Modular Architecture

Scalability

Customization

Integration

Chat Functionality

SMS Gateway

Telehealth Integration

Compliance Measures

User Roles

Super Admin

Accountant

Pharmacist

Important #

How to Use #

We will provide you with complete walkthrough over the shared screen call and explain all features in detail and make a video record of the same.

Confirm before you change
Please confirm with our team before you decide to make any vital changes to the system.

Never change configs
Please avoid changing any configurations or API settings into the system, it’s important to keep the integrity of the system.

Backups
Please make backups of the system using internal backups from admin or from cpanel to ensure no data loss.

Feel free to ask
We are your Technology Partners, feel free to ask questions and we would love to help.

Rebranding
We do complete rebranding for your with your logo, app icons and color schemes. If we missed something let us know.

WARNING !

Please don’t add or remove files from server or modify fields in database without discussion or any deep knowledge. Tampering the product will lead into termination of Tech Support.

Tech Support #

We offer 60 Days of Tech Support from the date of deployment and we offer it through all our support channels. This is included with the purchase of the solution.

Scope Of Tech Support #

For the complimentary 60 Days of tech support, we help you fix any bugs or configure any services which you are unable to do. This doesn’t include backups, or customizations or server management. If you need any of those, please talk to us for our Annual Maintenance Packages.

License #

Each solutions comes with one domain license only and we do the free deploy and install for the same. This is non-transferable and we are not responsible for migration of server or domain, unless agreed for extra cost.

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